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How It Works
What does a partnership with
Lending Automation typically look like?
As Partners, We Succeed Together.
Lending Automation works with companies that have licensed ICE Technology's Encompass platform for mortgage loan origination.
Lending Automation does not hold licenses to Encompass and is not affiliated with ICE Technology. We have worked diligently alongside them as admins and developers, becoming experts on their products in the secondary support market. In so doing, Lending Automation has provided tremendous value to our customers by helping them optimize their investment in several key ways:
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Adding tools and enhancements not otherwise available (Automation Kit).
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Leveraging hands-on experience to administer your Encompass LOS (Administrative Services).
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Developing plugins and software to fit your organization's processes and needs (Full Development).
How Does a Service Engagement with Lending Automation work?
Getting Started
Discovery Process
(Getting to know you and your operations)
Let's Get to Work!
The first step (if you haven't already) is to get in contact with the Lending Automation team.
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Next, a Lending Automation team member will respond and work with you to establish an introductory meeting. The introductory meeting is conducted virtually (usually via Microsoft Teams) so that we can get to understand your business, the personnel we'll need to partner with (IT/IS, business/process owners, project sponsor(s), etc.), your organizations tech infrastructure, and the maturity of your Loan Origination System (LOS).
Lending Automation engagements are offered at a simple, flat, highly competitive hourly rate to keep the obstacles to a minimum.
We will request an approval for that rate from the responsible business party and, if granted, we will often follow up immediately by seeking to perform the Discovery process.
The Discovery process is typically quick (and can be hastened if requests for system access, passwords, security tokens, etc. are conducted ASAP). The Discovery process will require some time from pertinent staff involved in the current/future process(es) to identify needs, objectives, process details, etc. By default, the Discovery process is conducted virtually via Microsoft Teams, but other methods can be made available if required. In most cases, the Discovery process can be completed within 1-3 days.
After the Discovery process, a Plan of Action will be submitted to be approved.
The Plan of Action outlines the area(s) where Lending Automation has been approved to work, any requirements needed to proceed (system access, logins, legal), and when work can begin pending approval of the Plan of Action (typically Lending Automation is ready immediately upon approval!).
Once work begins, tasks and objectives are tracked through a shared platform. By default, Lending Automation will establish a shared Trello board for this purpose, but we are open to other methods if required by your business. A weekly call to touch base and confirm work item details (typically hosted via Microsoft Teams) is established and work generally proceeds in an Agile methodology, delivering and reviewing changes at routine intervals. New items are reviewed to ensure estimated hours and completion times are acceptable, and upon approval, work often begins right away.
As long as you are happy with the value you are getting from your Lending Automation engagement, you can keep on adding tasks to the tracking boards. Lending Automation will be happy to continue partnering with your business!
Each month, Lending Automation will submit an invoice for the total hours to your organization's billing department/personnel.
Ready to Get Started?
If you're ready to start a conversation about how Lending Automation can help your organization (or if you'd just like to learn more about our services), get in touch with us:
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